WorkForce Management Fundamentals

This one-day program offers a high-level overview of the WorkForce Management process- the art of balancing long term budgets and short-term execution. Learn the basics of WFM starting with the annual Planning process then moving to forecasting and scheduling, and intra-day activities and reporting.

As stand-alone training, this course is perfect for Managers and those new to WFM. For those continuing with the WFM Certificate, it is a pre-requisite for any of the following courses.