Consulting

Running out of time to do everything you want to do?

Consider topping-up your team with a Subject Matter Expert (SME). CPA has a relationship with over 500 experienced Call Centre pros who know current Best Practices in:

Quality Monitoring and Coaching
Process Improvement
Motivation and Performance Management
Absenteeism management
Strategic Planning and Leadership
Employee Engagement
Inbound and outbound sales
WorkForce Management
Outsourcing
Ergonomics
Written Communications
and much, much more.

CPA can even create and send out RFPs for you anonymously, analyze the responses, and provide unbiased recommendations.

Have a project in mind? Consultant Matchmaking Service Form

Looking for SMEs with specific skills or experience? Use this form to tell us about your requirements and let CPA find the best available talent for your project.

We will circulate your project requirement anonymously to our network of local experts and present you with a list of specialists who are experienced and able to help you. You interview and select the best consultants.

There is no fee for this 'consulting connection' service.

Introducing CPA's Dream team

Imagine having privileged access to the brightest Contact Centre minds throughout 2012. The Dream team package includes a minimum of 80 hours of on-site or telephone support and includes four on-site 'health checks' of your choice, for example- one each on Quality, Coaching, Employee Engagement and WFM.

The people in your Centre's "Dream Team" will be specifically selected to match your Centre's goals and strategies.

At the end of the year, any remaining hours can be exchanged for CPA training.

For more info about getting a "Dream Team" for your Centre, contact eliz@cpacan.com or phone (416) 410 4663.