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ICP Certificate courses are run as public courses at least two times a year (Spring and Fall), and in-house on demand.

Foundations of Call Centre Management	Location
Wednesday September 17, 2008	Toronto, ON

Best Practices in Quality Monitoring and Coaching	Location
Wednesday May 28, 2008	London, ON
Wednesday October 22, 2008	Toronto, ON

People Management	Location
Wednesday June 4, 2008	TBD
Wednesday October 29, 2008	Toronto, ON

Employment Law and Conflict Management	Location
Friday November 7, 2008	Toronto, ON

Oral and Written Business Communication	Location
Wednesday November 19, 2008	Toronto, ON