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Upcoming ICP Certificate Course Start Dates

ICP Certificate courses are run as public courses at least two times a year (Spring and Fall), and in-house on demand.

Foundations of Call Centre ManagementLocation
Wednesday September 15, 2010Toronto, ON



Best Practices in Quality Monitoring and CoachingLocation
Wednesday October 13, 2010Toronto, ON



People ManagementLocation
Wednesday March 10, 2010Toronto, ON
Wednesday November 3, 2010Toronto, ON



Employment Law and Conflict ManagementLocation
Wednesday May 5, 2010Toronto, ON
Wednesday December 1, 2010Toronto, ON



Oral and Written Business CommunicationLocation
Tuesday April 27, 2010Toronto, ON
Wednesday November 17, 2010Toronto, ON
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