Welcome

Welcome to the Contact Professionals Alliance (CPA), Canada's largest peer-to-peer community of Contact Centre professionals. If you are proud to work in a Customer Service Center, Call Centre or Contact Centre, then we are proud to have you in our community.

CPA gives you the chance to network with people who really understand Call Centres, and to improve your professional skills through training. Check out the Calendar tab for a list of upcoming meetings, seminars, workshops, tours, etc.