Shared Courses
Click on the event title to see details, pricing, and for a registration link.
**Course leads to the Certificate of Technical Expertise in Contact Centre Management. Click here for more details.
| Title | Start Date | Location |
| People Management | Wed. Mar. 10, 2010 | Toronto, ON |
| Oral and Written Business Communication Skills | Tue. Apr. 27, 2010 | Toronto, ON |
| Employment Law / Conflict Management in Call Centres | Wed. May. 5, 2010 | Toronto, ON |
| Foundations of Call Centre Management | Wed. Sep. 15, 2010 | Toronto, ON |
| Best Practices in Quality Monitoring and Coaching | Wed. Oct. 13, 2010 | Toronto, ON |
| People Management | Wed. Nov. 3, 2010 | Toronto, ON |
| Oral and Written Business Communication Skills | Wed. Nov. 17, 2010 | Toronto, ON |
| Employment Law / Conflict Management in Call Centres | Wed. Dec. 1, 2010 | Toronto, ON |
If there’s a course you were looking for and didn’t find, contact Elizabeth. We’ll help you find a course, or run one for you!