Shared Courses
Click on the event title to see details, pricing, and for a registration link.
**Course leads to the Certificate of Technical Expertise in Contact Centre Management. Click here for more details.
| Title | Start Date | Location |
| Foundations of Call Centre Management** | Tue. Jan. 13, 2009 | Toronto, ON |
| Best Practices in Quality Monitoring and Coaching** | Tue. Feb. 10, 2009 | Toronto, ON |
| People Management** | Wed. Mar. 11, 2009 | Toronto, ON |
| Oral and Written Business Communication Skills** | Wed. Apr. 22, 2009 | Toronto, ON |
| Employment Law / Conflict Management in Call Centres** | Thu. May. 14, 2009 | Toronto, ON |
| Foundations of Call Centre Management** | Tue. Sep. 15, 2009 | Toronto, ON |
| Best Practices in Quality Monitoring and Coaching** | Tue. Oct. 6, 2009 | Toronto, ON |
| People Management** | Thu. Oct. 22, 2009 | Toronto, ON |
| Oral and Written Business Communication Skills** | Wed. Nov. 11, 2009 | Toronto, ON |
| Employment Law / Conflict Management in Call Centres** | Wed. Nov. 25, 2009 | Toronto, ON |
If there’s a course you were looking for and didn’t find, contact Elizabeth. We’ll help you find a course, or run one for you!