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Bill 168- prevention of violence in Call Centres |
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Wednesday April 21st, 2010
9 am - 11 am |
| Holiday Inn Toronto Airport - East
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Bill 168 comes into effect on June 15th, 2010
Bill 168 requires that every employer in Ontario with more than five employees develop and implement a comprehensive policy and program to address and prevent violence and harassment in the workplace.
This bill was prompted after an inquest about the murder of nurse by a co-worker at a hospital in Windsor, Ontario. It also relates to a separate case where a Call Centre worker in Trenton, Ontario was murdered by a co-worker. http://beta.intelligencer.ca/ArticleDisplay.aspx?archive=true&e=1324581
Violence and harassment includes the "exercise or attempt to exercise physical force by a person against a worker in a workplace that causes or could cause physical injury to the worker."
You will also be required to train all employees with respect to your company's violence prevention program.
Join your CPA colleagues on Wednesday, April 21st 2010 to learn more about Bill 168, and how to prepare your Call Centre.
Our Guest Speaker is Rob Rochon, a consultant and trainer who specializes in Call Centre HR issues. |
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Title: |
Bill 168- prevention of violence in Call Centres
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When: |
Wednesday April 21st, 2010
9 am - 11 am |
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Location: |
Holiday Inn Toronto Airport - East |
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600 Dixon Road |
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Toronto, ON M9W 1J1 view map |
| Price: |
$79 + gst. Includes parking and continental breakfast. |
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