|
Absenteeism Management - taming one of the Call Centre's Beasts! |
|
|
Tuesday June 15, 2010
9 am - 11 am |
| Holiday Inn Toronto Airport - East
|
|
Each CSR can make a tremendous difference in a customer's experience with your organization, improving customer satisfaction and retention, increased market share, and positive impact on the bottom line ... that is ... if they are there!
Schedule adherence and absenteeism is a constant problem in Call Centres – worldwide. Some published figures indicate Call Centre absentee rates as high as 40%.
So ... what can a clever Call Centre leader do to tame the beast? Join us to learn- the factors that influence absenteeism
- how to calculate the true cost of absenteeism for an organization, and
- practical and tactical tips for reducing absences.
High rates of unplanned absences have a negative business impact, and they increase workplace stress and decrease morale among the remaining employees, who are stretched thin to cover for absent co-workers.
Take charge of the situation. This session will be led by Deborah Morden, a Faculty member of the Institute for Contact Professionals and a Coaching guru. |
|
|
Title: |
Absenteeism Management - taming one of the Call Centre's Beasts!
|
|
When: |
Tuesday June 15, 2010
9 am - 11 am |
|
Location: |
Holiday Inn Toronto Airport - East |
|
600 Dixon Road |
|
|
|
Toronto, ON M9W 1J1 view map |
| Price: |
Only $59 + gst. Includes coffee and muffins |
|