|
Oral and Written Business Communication Skills |
|
|
Day 1: Wednesday, November 17th 8:30 to 4:00 pm and
Day 2: Thursday, November 18th 2010 8:30 - noon |
| Holiday Inn Toronto Airport - East
|
|
Ever been misunderstood?
What is clear to you may not always be clear to the receiver of your message.
The way you speak and write sends a strong message about your intention and your competence, so it is no surprise that communication skills are a huge part of success in all aspect of life and business.
This Oral and Written Business Communication Skills workshop is designed specifically for Call Centre staff.
By the end of this workshop you will be able to
- be a better listener
- make small changes that will significantly improve your communications
- understand different communication styles and be able to adapt to someone’s personality before having a discussion
- note the effect of your words, and choose the right words so that your messages are clear and understood
- appreciate the effect of “body language” in speech and writing
- use "The Power of Three" and
- much, much more.
Each student will be asked to provide a writing sample for the instructors review.
Please note: this is not a course on Public Speaking or Making Presentations
The Oral Communications workshop on Day 1 is led by Jane Finn. Jane specializes in teaching Coaches and is a long-time faculty member of the ICP.
Linda Ferguson leads the workshop on Written Communications on Day 2. Linda teaches in the Business Department at Sheridan College and has been helping people to write better since 1984. |
|
|
Title: |
Oral and Written Business Communication Skills
|
|
When: |
Day 1: Wednesday, November 17th 8:30 to 4:00 pm and
Day 2: Thursday, November 18th 2010 8:30 - noon |
|
Location: |
Holiday Inn Toronto Airport - East |
|
600 Dixon Road |
|
|
|
Toronto, ON M9W 1J1 view map |
| Price: |
$849 + HST |
|